Listen Up! - A new guide for tourism businesses

National tourist board VisitEngland has joined forces with UK charity Action on Hearing Loss to launch Listen Up! - a new guide for tourism businesses.  Designed to help businesses become more accessible for customers with hearing loss, the free resource is available online atwww.visitengland.org/access.

More than 10 million people in the UK (one-sixth of the population) have some form of hearing loss*, and Listen Up! is packed with information, advice and examples of best practice for providing these customers with a warm welcome and an excellent visitor experience. It also highlights key issues for business owners when accommodating deaf or hard of hearing visitors.

This new guide adds to a wealth of free tools and resources VisitEngland has developed with a range of partners to help attractions, accommodation operators and other tourism business across England offer the best possible experience to visitors with disabilities.

Download the Listen Up! guide from the right-hand panel in PDF format.

The national tourist board has also released a series of short videos highlighting the experiences of deaf guests when staying in hotels in England. The videos are designed to alert business owners to a range of issues affecting deaf guests, from wake up calls to ordering room service. They can be found on the VisitEnglandBiz YouTube channel:www.youtube.com/VisitEnglandBiz .